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Terms of Use

Terms of use

Latest revision date: December 9, 2022
Welcome to Juxin Guanghe. This website is operated by Shenzhen Juxin Guanghe Innovation Technology Co., Ltd. (hereinafter referred to as "Juxin Guanghe", "we"). The terms set forth in the User Service Agreement (hereinafter referred to as "this Agreement" or "these Terms") apply to your use of this website and purchase of products, solutions, and services (collectively referred to as "Services") through this website.

brief introduction
This is a binding agreement between you and Juxin Guanghe. By accessing this website in any way, you acknowledge that you have fully read, understood, and accepted the terms of this agreement, including the privacy policy. According to changes in national laws and regulations and operational needs, Juxin Guanghe has the right to modify the terms and related rules of this agreement from time to time and publish them on the website. Legal statements, privacy policies, platform specifications, notices, announcements, documents, etc. are all supplementary agreements to this agreement, which are inseparable from this agreement and have the same legal effect. If you use the services of this platform, it is deemed that you agree to the above supplementary agreement.

Products, Solutions, and Services
Juxin Guanghe is a global technology company specializing in high-speed network system solutions, providing product research and development, design, testing, and delivery services to customers worldwide. Subject to compliance with this agreement, you may purchase our products and solutions through this website for personal or commercial use.
With our written authorization, you may resell our products, including customized labels or packaging. If you have customized orders, special orders, or other resale orders, please call our customer service hotline or contact us. Unless otherwise agreed in writing, this agreement shall apply to such orders.
In some cases, the service may change or be subject to additional terms and conditions. Juxin Guanghe will inform you of any additional terms applicable to the product, solution, or service.

User account
You need to register and log in to an account in order to access or use certain features of the website. If you access this website through a mobiles network, you will be responsible for the traffic costs incurred by the network.
When registering an account, you agree to provide relevant information that may be required during the account registration process. Do not fabricate any false identity or information, or impersonate someone else's identity. You are responsible for keeping your account name and password confidential. If you discover any unauthorized use of your account to log in, you can notify us promptly and update your account login information as needed.

Intellectual Property and Licensing
Ownership of Intellectual Property All content and materials provided on this website, including website design, aesthetic features, color schemes, visual elements and images, illustrations, and the order and arrangement of visual elements on the website, are protected by copyright and other applicable intellectual property laws and belong to Xingguanghe or its licensors. All trademarks, service marks, trade names, commercial appearances, and other identifiers, as well as all brand names of products sold on this website (collectively referred to as "identifiers"), belong to Juxin Guanghe or the applicable brand owners. Only using this website does not grant any rights to trademarks or any services on this website, except for the following limited licenses. The ownership of the content and services of this website belongs to Juxin Guanghe and its owners.
Subject to compliance with this Agreement and the following specific restrictions, Juxin Guanghe grants you a personal, non transferable, non exclusive, and revocable limited license to access and use this website for the purpose of using or purchasing services. Juxin Guanghe reserves the right to revoke this license at its own discretion after notifying you. If such a situation occurs, you should immediately stop using this website, services, and our intellectual property.
This license is subject to the following restrictions: Without our explicit written consent, you may not resell or forward any content of this website or service. Without our explicit written consent, you are not allowed to use, copy, publicly display, forward or create the content of this website or service, nor to use the trademark in any product or service. You are not allowed to copy the design, aesthetic features, unique color schemes, images, illustrations, or the order, organization, and arrangement of this website for any commercial purposes. You are not allowed to use any malicious software such as Trojans, crawlers, viruses, etc. to access, monitor, or copy any content on this website. You are not allowed to post content on this website that violates this agreement or third-party rights (including the copyright or trademark rights of that party). You are not allowed to forge or delete any intellectual property or legal statements in any files or content uploaded or published on this website. When accessing and using this website or service, you shall not violate this agreement or applicable laws.

Customized orders, customized labels, and packaging
If there are special customized orders that require the use of your trademark, name, or other information on the product or packaging, then:
(1) Send us your customized requirements, and you authorize Juxin Guanghe to have exclusive and free license to use, copy, revise, or produce related content in the order or its derivative works;
(2) You declare and guarantee that you have all the necessary rights to grant the above-mentioned rights to Juxin Guanghe;
(3) You declare and guarantee that your content is accurate and does not infringe upon the rights of any third party;
(4) You agree to bear any claims, lawsuits, damages, and related costs and expenses incurred by Juxin Guanghe, its management personnel, employees, agents, and affiliated companies due to the use of the content you provide in the order.

Intellectual Property Complaints
We will respond appropriately to notifications regarding suspected intellectual property infringement. If you have intellectual property rights published on this website and believe that the intellectual property rights of your work have been infringed, you can contact us promptly. If other users have published or uploaded content on this website that infringes on your copyright, please contact us and provide the following information: a description of the copyrighted work you claim to have been infringed upon; Description of the locations of infringing materials on this website; Your name and contact information so that we can contact you; Disclaimer that you believe the use is not authorized by the copyright owner, other intellectual property owners, their agents, or legal authorities; You declare that the information you provide is accurate and correct, that you are the copyright or intellectual property owner, or have the authority to represent the owner, and bear the risk of perjury; Your electronic or handwritten signature.

personal information
We will collect, use, and process your personal information in accordance with our privacy policy to access the website, register an account, place purchase orders, make service appointments, or use certain features on the website. Please refer to the privacy policy for specific procedures.

Price and Payment
We provide products and solutions based on the quotes on our website, but must comply with the following regulations:
(1) The displayed prices may change without prior notice;
(2) The quotation includes value-added tax;
(3) Free shipping for receiving goods in China.
Before the order enters the shipping process, you can contact us to modify the order. After the order processing begins, any order containing customization or other special requirements cannot be changed or cancelled.
We accept the following payment methods: * online payment: Alipay/WeChat/online banking * domestic corporate payment: on the checkout page, there is Juxin Guanghe's bank account information, and you can complete the payment by bank transfer. Please check the payable amount before payment, and after payment is completed, please contact Juxin Guanghe and provide a bank receipt to confirm and update the status of your order.
For more detailed information, please refer to the payment method page.

cancellation of order
Whether you can cancel an order (non customized order) depends on the status of the order: Pending: You can click "Cancel Order" in the account center - order details. Processing: Most orders will be automatically transferred to our warehouse system for processing; Therefore, orders that have entered the 'processing' state may not be able to be cancelled. Please contact your account manager for assistance in canceling. Orders containing customized goods or other special requirements cannot be cancelled once they enter the "processing" status. During transportation: Orders cannot usually be cancelled after shipment. If necessary, please contact your account manager to handle the shipment of orders. Cancelling an order may incur additional fees. If the cancellation is initiated by you, you will need to pay for the shipping fee and receive a refund for the remaining amount after cancellation. You can contact your account manager for more information. Customized orders cannot be cancelled.

Goods first, payment later; Account term order
For some customers, Juxin Guanghe can offer you a certain amount of credit terms. Usually, the default payment period for payment term orders is within 30 days after shipment, unless otherwise agreed in writing between you and Juxin Guanghe. You are responsible for making full payment for the purchased products, solutions, or services before the expiration date specified in the payment term order. If you fail to make payment on time, Juxin Guanghe will have the right to charge a penalty of 1% per month until full payment is made. Juxin Guanghe will retain the purchase price guarantee right for all products purchased through payment term orders. Juxin Guanghe has the right to reclaim such products, recover the payment for the products, and demand that you immediately return the products to us at any time.

The shipping address is in China, and Juxin Guanghe offers a free shipping policy, with shipments made through SF/EMS. The ownership and risk of loss or damage of the product will be transferred from Juxin Guanghe to you upon delivery to the designated destination. For more information, please refer to the shipping method.
The goods will be shipped to the address you provided, and the estimated delivery date of the order is the estimated value. To ensure that you receive the purchased products as soon as possible, your order may be shipped in multiple packages, and Juxin Guanghe will not incur additional fees. If you request to change the shipping address or method after shipment, any additional costs incurred will be borne by you.
In case of delivery delay caused by force majeure or beyond the control of Juxin Guanghe, including but not limited to product unavailability, logistics delay, or delay caused by fire, severe weather, power failure, labor issues, war, terrorism, embargo, any government/agency actions or laws, Juxin Guanghe shall be exempt from any liability.

Limited warranty service, returns, limited remedies
During the product warranty period, we guarantee that the new product will not have any defects in materials and craftsmanship, and will meet the product design requirements and standards under normal use. This warranty service is only applicable to new products. Any exchange, repair, etc. will not extend the warranty period. In principle, this limited warranty service is only applicable to the original purchaser of the product, unless you have signed a resale product agreement with Juxin Guanghe, in which case the warranty terms (if any) in the agreement will apply. This limited warranty service does not include any products or services provided by third parties not authorized by Juxin Guanghe; Product damage, malfunctions, etc. caused by human factors; Product damage caused by force majeure, installation errors, negligence, or other external factors unrelated to product quality; Any other excluded liability specified in the warranty policy.

Limited warranty service, returns, limited remedies
Warranty claim time

If the quantity, specifications, model, quality, etc. of the received goods do not meet the relevant acceptance standards, a written objection should be raised to us within 30 days from the date of receipt. If no objection is raised within this period, it shall be deemed that the quantity or quality of the goods meet the requirements.

If you promptly file a warranty complaint with us in writing and we confirm that the fault falls within the scope of limited warranty services, our company will take the following measures: (i) repair; (ii) Exchange; (iii) Return and refund, the return shipping cost will be borne by Juxin Guanghe.
You also agree to be bound by Juxin Guanghe's return and exchange policy. You agree that the only remedy for Juxin Guanghe's breach of limited warranty service is repair, exchange, or proportional refund. You will bear the risk of product loss during the return process. If you have any questions or suggestions, you can contact our customer service team.

Other Disclaimers
Juxin Guanghe makes no representations regarding all content accessed through the site or service. Juxin Guanghe assumes no responsibility or obligation for the accuracy, compliance, or legality of any content accessed through the site or service
Juxin Guanghe does not guarantee that this website can be accessed at any time without interruption. If such warranties cannot be denied, to the maximum extent permitted by law, Juxin Guanghe shall limit the duration and remedies of such warranties to the applicable warranty period and the duration of the limited remedies provided herein
Unless otherwise expressly provided in this warranty, within the scope permitted by applicable law, this warranty is exclusive and supersedes all other express or implied warranties and remedies, whether oral or written. Within the scope permitted by applicable laws, Juxin Guanghe expressly refuses to assume any and all statutory or implied warranties, including but not limited to warranties of merchantability and fitness for a particular purpose. If such guarantees cannot be refused, all such guarantees shall be limited to the mandatory application scope of such implied guarantees or guarantees provided by applicable laws under applicable laws.

Limitation of Liability
To the maximum extent required by applicable laws, Juxin Guanghe shall not be liable for any indirect, special, incidental or punitive damages arising from the purchase or use of products and/or services, regardless of how such damages are caused. The total liability of Juxin Guanghe for direct damages under these terms shall not exceed the purchase amount we have received from you.

Website Access
Due to system errors, maintenance, or other reasons beyond our control, your access to the website and/or services may be temporarily interrupted. In addition, if you violate these terms, we may suspend or terminate your access and use of the website or services on our own. You accept that we are not responsible for any losses, including content loss, resulting from the suspension or termination of your access to the website or service.

Compensation liability
If your behavior:
(a) You infringe upon the rights of any third party, including intellectual property rights;
(b) You have violated these terms; You agree to compensate for all losses, liabilities, expenses, damages, and costs incurred by Juxin Guanghe or its affiliates, including reasonable attorney fees and expenses.

Third party links
For your convenience, this website may provide links to third-party websites. Juxin Guanghe is not responsible for the accuracy or reliability of any information, data, opinions, suggestions, or statements provided on these websites. If you decide to access or use third-party websites, you bear all risks and waive and release Juxin Guanghe from all claims related to these websites. You should comply with the privacy policies, usage conditions, and other terms of each website when using such third-party websites. You are responsible for reading and complying with these terms.

Communication and Feedback
Welcome to provide feedback and comments. In our communication, unless we explicitly state otherwise, we do not actively solicit or wish to receive any private information from you. You agree that any suggestions, comments, content, or feedback related to this website or service submitted to us will be considered non confidential information, and we will not assume any responsibility, obligation, or liability for it. By providing your feedback to Juxin Guanghe, you grant us a non exclusive, global, perpetual, irrevocable, and royalty free right and license to copy, publish, modify, create derivative products based on or otherwise exploit feedback for any purpose. You declare and warrant that you have the right to grant the aforementioned authorization, and that your feedback is accurate and does not infringe upon the rights of any third party.

Export and sanctions
The products and technical services provided by Juxin Guanghe are intended for use within the delivery country specified in the order. If you purchase products from Juxin Guanghe for resale and export, you may need to obtain relevant licenses and will be subject to applicable trade laws and regulations of the delivery country. If you export such products, you agree and accept that Juxin Guanghe shall not be held responsible.
You must ensure that you are not the subject of any trade restrictions, economic sanctions, or other legal or regulatory restrictions imposed by any country, region, or international organization, and have not directly or indirectly provided funds, goods, or services to the aforementioned parties. Otherwise, you are not allowed to order products from Juxin Guanghe or use any platform services.

General Terms and Conditions
All terms and references to Juxin Guanghe's policies, as well as any customary terms or customized/special orders, constitute the complete agreement between you and Juxin Guanghe regarding the use of this website and the purchase of products, solutions, or services. This agreement replaces all previous agreements.

contact us
If you have any questions or comments, please feel free to contact us at any time.

022-65171391

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