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Privacy Policy

Privacy Policy

Last update: September 21, 2023
Recently, we have updated our privacy policy. The updates include:

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Types of personal information collection;

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Disclosing personal information to third parties;

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Retention and deletion;

Juxin Guanghe attaches great importance to protecting the personal information you entrust to us. According to relevant laws and regulations such as the Personal Information Protection Law of the People's Republic of China and this privacy policy, we make every effort to maintain the security and integrity of your personal information in a confidential manner.

Accessing Juxin Guanghe Mall usually does not require providing your personal data. However, we remind you that not accepting the privacy terms of Juxin Guanghe may limit certain features of our website. Personal data such as name, address, or email address are always voluntarily provided whenever possible.

Except as disclosed in this statement, these data will not be transmitted to third parties without your explicit permission.

Types of personal information collection
In order to provide you with Juxin Guanghe services, we will require you to provide personal data based on the way you interact with us (online, offline, phones, etc.). Personal data related to our customers is an important component of our business. We will not sell, share, or rent your information to any third party in any way other than as disclosed in this statement.

Personal contact information
This includes any information that allows us to personally contact you, such as your name, shipping address, phones number, or email address. In some cases, this may include personal information you provide to us about others (e.g. if you provide a friend's name and email address for sharing shopping carts/products/saved items).
We typically collect personal contact information related to various activities, including website registration, email subscriptions, website community features, online purchases, customer service inquiries, and consumer feedback. If you create an account with us, your personal contact information may be stored under your account information.
Account login information
This refers to any information required for you to establish a unique account with us or for us to allow you to access your specific account information. Examples may include your email address, username, and password.
We only collect unique login information that requires account activity, such as general website registration, email subscriptions, and website community features. Your login information, especially your password, should be kept confidential and not shared with anyone else. If you need to change your login email address or password, please log in to the relevant account settings section of our website.
Demographic information
This includes any information describing your demographic. Examples may include your geographic locations (such as postal code, country/region, mobiles locations), frequently viewed products, and preferred language.
We typically collect demographic information related to various activities, including general website registration, customer service queries, and website browsing information. If you create an account with us, you allow us to collect certain demographic information stored under your account or in your browser.
Computer Technology Information
This includes any information about computer systems or other technological devices that you may use to access one of our websites, applications, or online services. We usually collect this information through automated technologies such as cookies and tags. Examples of computer technical information may include your computer's IP address, operating system type, Internet Service Provider (ISP), and web browser type. View more information in third-party cookies and content.
Website usage information
This includes information about how you use and browse our website, applications, and online services, including which links you click on, which pages or content you view, and how long you browse, as well as other similar information and statistical data about your interactions with our website or applications (such as visit dates and times, which site you come from, frequently viewed products and site activities, etc.).
This information is captured using automatic tracking technologies such as cookies or Yandex Metrica, and may also be collected through the use of third-party tracking services (such as Google Analytics) to aggregate data (such as the number of visits to specific pages or the time spent on the website). We may also use these programs (such as Yandex Metrica) to capture information about how users respond to certain emails (such as when emails are opened, where users are linked from emails, etc.). Please refer to the third-party cookies and content for more information.
Consumer feedback
This includes information you voluntarily share with us about your experience using our products and services (including our website and applications). Examples may include unsolicited comments and suggestions, or other issues and feedback related to our product. We typically collect this information through email or hotlines in the form of product reviews, Q&A, requesting inventory, obtaining quotes, creating cases, submitting technical solutions, Google customer reviews, and customer service.
Payment Information
This includes any information you use for purchasing, such as your credit/debit card details (cardholder name, card number, expiration date, etc.), if you choose to use your credit/debit card. This also includes the billing name and address associated with your payment method.
Personal information from children
Without the consent of parents or legal guardians, Juxin Guanghe will not collect personal information from anyone under the age of eighteen (18). Individuals under the age of eighteen (18) can only provide personal information with the participation and consent of their parents or legal guardians.
If we find that we have collected personal information of minors without obtaining verifiable consent from their parents or legal guardians in advance, we will delete the relevant data as soon as possible.
mobiles Information
If you access our website or application through mobiles devices such as smartphoness, the collected information may also include your phones's unique device ID, brand, type, carrier company, and operating system.
Use of personal information
We use personal information to better understand our customers' interests and needs, complete procurement transactions and fulfill orders, and continuously improve product quality.

We may use your personal information in the following ways:

Account maintenance
We may use your personal information to maintain your account, including managing any consumer satisfaction or product optimization plans related to your account. This typically involves using the personal information initially collected to set up your account (such as personal contact information, payment information, shipping address, account login information, demographic information, etc.) or purchase history.
customer service
We may collect and use your personal information to provide you with customer service, including responding to your inquiries, inventory requests, quotations, technical solution requests, etc. This typically requires the collection and use of certain personal contact information (such as your name, phones number, or email address) as well as information about the reason for your inquiry (such as order status, technical issues, product issues/complaints, etc.). Customer service can be provided through various forms of communication, including email communication, call center support, and real-time online chat.
Product improvement and customization
We may collect and use your information in order to continuously improve our products, tailor products to your needs, and come up with new product ideas. This mainly involves the collection and use of demographic information and consumer feedback.
Product and service improvement
We may collect and use your personal information to encourage you to actively participate in our products and services (including our website and applications), thereby increasing overall brand engagement and improving our products/services. This mainly involves collecting, using, and publishing consumer generated content (such as product/order reviews).
And we will send you an email inviting you to comment on our products and services in this transaction. If you choose to join the Google Customer Review Program, you will also receive an email from Google.
Provide push and advertising services: With your explicit authorization and consent, we recommend products and services that you may be interested in; Or with your explicit consent, we may send you marketing messages (if you do not wish to receive such messages, you may unsubscribe at any time).
Website improvement and personalization
We may collect and use your information to improve and personalize your experience on our website and applications. This is usually accomplished through automatic tracking technology that collects and remembers certain account login information, technical information, previous website usage information, and/or IP addresses. For example, we may remember your login email address and password so that you can quickly log in the next time you visit our website. Based on such information, we may also display specific Juxin Guanghe content that matches your country/region.
Website sharing function (e.g. sharing shopping carts/products/saved items with friends)
We may request and use your personal information so that you can use website sharing features, such as our friend sharing feature. These features allow you to easily share certain product information, saved items/shopping carts, or shopping carts with your colleagues or friends. These features may also require the collection and use of your friend's personal information (such as name and email address) in order to send selected disposable messages or content to the appropriate recipients. In most cases, we do not retain the information provided. In some cases (such as as as part of a reference shared data program), we may store information so that we can track and summarize recommended data. For other sharing features managed by third-party social networks, please refer to the websites of the relevant social networks for more information.
Order completion rate
We may collect and use your personal information to process and deliver your order, and notify you of the status of your order. This may involve collecting and using certain personal contact information, payment information, account login information, and/or other information related to your purchase (such as ordered products).
Due to payment, transportation, and delivery being done by third parties (banks, online payment companies, or logistics companies), we will share your personal information with them to complete the order. Therefore, you may also receive communications from the third party regarding the completion of payment or delivery (whether via email, SMS, or other means of communication).
Other general purposes (e.g. website security, internal research)
We may collect and use your information for other general business purposes, such as maintaining the daily operation and security of our website and applications, as well as conducting internal records and demographic research. Most of these activities require the collection and use of certain demographic information, computer technology information, website usage information, and consumer feedback.
Disclosing personal information to third parties
We may use or disclose personal information in good faith, believing that we are legally authorized to do so, or that doing so is reasonably necessary to provide services to you or complete current transactions, protect you, comply with legal procedures or authorities, respond to any claims, or protect the rights, property, or personal safety of Juxin Guanghe Wholesale, our members, our employees, or the public.

We may also share your personal information between:

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Our related companies (such as our headquarters, UK subsidiaries, etc.);

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Our service providers include IT service providers, delivery companies, real-time chat service providers, outsourced call centers, and third-party fulfillment contractors;

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Our professional consultants, including our accountants, auditors, and lawyers, are used for specific purposes;

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Payment system operators and financial institutions;

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Government agencies that are necessary or required by law;

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Third party website analysis service providers and social media network service plugins.

Selection and Control
We provide you with options related to your personal information, as well as multiple methods for informing us of your decisions. You can control the personal information obtained by Juxin Guanghe. You have the right to access, correct or delete the personal data we collect. You also have the right to restrict or object to further processing of your personal information at any time.

You have the right to receive your personal information in a structured and standardized format, and to transfer your personal data directly to third parties where technically feasible.

In order to protect the privacy and security of your personal data, we may require you to provide data so that we can confirm your identity and the right to access such information, as well as search and provide you with the personal data we maintain.

You agree to receive promotional emails and messages from Juxin Guanghe. You can also contact us through the contact information below to refuse this service or clear your data.

Cookie
Accessing Juxin Guanghe does not require accepting cookies. However, we remind you that not accepting cookies may limit certain features of our website. If you wish, you can reset your browser at any time to refuse cookies.

What is a cookie
Cookies are small data files stored on your data carrier that record certain settings and data exchanged between your browser and our system.
Generally speaking, there are two different types of cookies:
*The so-called session cookie will be deleted once you close your browser;
*Temporary/permanent cookies are stored on your data carrier for a long time or without restrictions.
What cookies does Juxin Guanghe use
Our website uses cookies to ensure its proper functioning, for example, session cookies are required to enable the shopping cart feature to be used on multiple pages. At the end of the browser session, these cookies will be automatically deleted from your hard drive.
In addition, we also use cookies retained on your hard drive. In your subsequent visits, we will automatically recognize that you have previously visited Juxin Guanghe Cookies and let us know which inputs and settings you like. These temporary or even permanent cookies (valid for 1 to 2 years) are stored on your hard drive and automatically deleted after a pre specified period of time.
What information is stored in cookies
In the cookies used by Juxin Guanghe, only anonymous data is stored. Your name, IP address, and other personal information that may be used to directly track you are not placed in cookies. On the basis of cookie technology, we only receive anonymous information, such as which shopping carts are related to us, which products have been visited or viewed, etc.
Why does Juxin Guanghe use cookies
This information will never be used to identify your personal identity, but will only help us identify and remember your interests so that we can customize content and enhance your personalized online shopping experience. For example, after initial setup and signature, you can return to our website again without signing in these cookies.
With this technology, we can identify your interests and showcase specific products/services to make our website more user-friendly, effective, and secure. The directory will be based on information obtained from clickstream analysis of connections (for example, it is based on the fact that only fiber optic cables have been viewed in the past few days). Our goal is to make your shopping experience as comfortable as possible.
How to prevent the storage of cookies
You can adjust your browser settings to delete our cookies or third-party cookies. You can also adjust your browser settings to prevent websites from fully setting cookies or third-party cookies.
Protect your personal information
security
The security of your personal information is very important for Juxin Guanghe. We use physical, electronic, and administrative protection measures to safeguard your personal data from loss, abuse, and unauthorized access, disclosure, alteration, and destruction.
In addition, Juxin Guanghe uses standard security protocols and mechanisms to exchange the transmission of sensitive data, such as credit card details. When you enter sensitive personal data such as credit card numbers on our website, we use Secure Socket Layer (SSL) technology to encrypt it.
If your personal information is obtained by unauthorized persons or is reasonably believed to have been obtained, and applicable laws require notification, Juxin Guanghe will notify you by email or mail. Juxin Guanghe will notify you promptly based on law enforcement and/or Juxin Guanghe's reasonable needs to determine the scope of the violation and investigate and restore the integrity of the data system. The Internet is not an absolutely safe environment, and we cannot guarantee that your personal data is absolutely safe. Therefore, we strongly recommend that you use secure methods and complex passwords to help us ensure the security of your account. We strongly recommend that you do not share your password with others, nor do you reuse the password you used on other websites or applications on our services, as doing so increases the likelihood of you becoming a victim of library collision attacks or other malicious network behavior. If you believe that the security of your account or personal data is threatened, please contact us immediately through the contact information we provide.
Retain and delete
As long as your account is active, Juxin Guanghe will retain your personal information in accordance with legal regulations; For example, the Electronic Commerce Law of the People's Republic of China requires that information on goods and services, as well as transaction information, be kept for no less than three years from the date of completion of the transaction; Provide you with products or services as needed; According to the purposes outlined in this policy or the needs at the time of collection; When necessary, comply with our legal obligations (such as choosing to withdraw), resolve disputes, and enforce our agreements; Or within the scope permitted by law.
At the end of the retention period, Juxin Guanghe will take reasonable measures in this situation. Measures to destroy information or ensure that information is no longer recognized.
The personal information we will collect and generate during our operations in the mainland of the People's Republic of China is stored in data centers in the Chinese Mainland, except for those allowed to be transferred across borders according to applicable laws.
Cross border transmission
Juxin Guanghe's affiliated companies are spread all over the world. When you use our services, your personal information data may be involved in cross-border transmission, and the data protection laws of such countries/regions may not be as protected as the laws of the jurisdiction where you reside. When transferring personal information to other jurisdictions, we will ensure that the information is transmitted in accordance with the provisions of this privacy policy and in the manner permitted by applicable data protection laws. If you do not wish to have your information transferred, processed, accessed, or maintained overseas, you should immediately cease accessing or using the service.
Changes to this statement
Juxin Guanghe should regularly review the adequacy of this privacy policy. We reserve the right to modify and change our privacy policy at any time.

According to your legal rights, you agree to be bound by the current policy terms updated from time to time on our website. Any changes to this policy will be published on the platform. By continuing to use our platform and/or services after the modification of this policy, you agree to be bound by the terms of such modified policy.

contact us
If you have any questions or concerns about this privacy statement, or for any reason wish to contact us, you can choose the corresponding contact method based on your region to contact us.

Contact Us - Juxin Guanghe

Emails and letters should clearly state in the subject line that you are conducting a data protection inquiry, request, or complaint to ensure that the matter is handled properly. We will strive to handle any inquiries, requests, or complaints in a timely and fair manner.

022-65171391

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